This page explains order cancellation, the 14-day right of withdrawal, product returns and refunds for orders placed on casablancatarim.com, in line with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
- Order cancellation
- Before dispatch, free of charge
- Right of withdrawal
- 14 days from delivery
- Return shipping
- Free (with a return code)
- Refund
- Within 14 days, to the original payment method
Order cancellation
You can cancel your order before it is handed to the carrier by phone, WhatsApp or email, quoting your order number. The full payment for a cancelled order is refunded to the original payment method within 14 days of the cancellation request at the latest. Once an order has been dispatched, the withdrawal and return process below applies instead.
If a product goes out of stock or delivery becomes impossible, the seller may cancel the order; the buyer is informed immediately and the full amount collected is refunded within 14 days at the latest.
Right of withdrawal
The consumer may withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying a penalty. Notice of withdrawal may also be given before delivery. It is sufficient for the notice to be sent within this period.
How to return a product
- Send your notice of withdrawal within 14 days to info@casablancatarim.com, via WhatsApp or in writing to the seller's address, stating your order number and the product you are returning. You can use the form below.
- We send you a return code for our contracted carrier. Parcels sent with the return code are shipped free of charge.
- Hand the product to the carrier within 10 days of your notice, with its invoice and, where possible, in its original packaging.
- Once the product reaches us it is checked and the refund is started; you are notified by email.
Return conditions and exceptions
Returned products must be unused, with the cap seal and safety band intact and the packaging undamaged. The consumer is responsible for changes or deterioration caused by using the product contrary to its instructions during the withdrawal period.
Liquid fertilisers and agricultural products whose cap seal or safety band has been opened, which have been used, or which have been mixed with other products are excluded from the right of withdrawal under Article 15(1)(ç) and (d) of the Distance Contracts Regulation, because their return is not suitable for product safety and health reasons and they cannot by nature be separated. This exception does not affect your statutory rights regarding defective products.
Refunds
Within 14 days at the latest of receiving the notice of withdrawal, the seller refunds all payments collected, including delivery costs, to the payment method used by the consumer, at no cost to the consumer.
- Payments made by credit or debit card are refunded to the same card. The time it takes for the refund to appear on your card depends on your bank.
- For instalment purchases, your bank may credit the refund according to the number of instalments.
- Card details are not seen or stored by the seller; refunds are processed through the payment institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş..
Defective, missing or incorrect products
If a delivered product is defective, incomplete or different from your order, please notify info@casablancatarim.com with photos. Under Article 11 of Law No. 6502 the consumer may choose to withdraw from the contract, ask for a price reduction, free repair or replacement with a non-defective equivalent. Shipping costs in these cases are borne by the seller. Rights for defective products are independent of the 14-day right of withdrawal.
Withdrawal form
To: Yılmaz Kıraç, Casablanca Tarım · Bağlık Mah. Gödene Cad. No:181 Phodopolis Evleri/14, Kumluca / Antalya, Türkiye · info@casablancatarim.com
I hereby give notice that I withdraw from the contract for the sale of the following product.
Order number: … · Order date: … · Delivery date: …
Product and quantity: …
Full name: … · Address: … · Phone: …
Date: … · Signature (only if sent on paper): …
Complaints and disputes
You can send requests and complaints through the contact channels above. In case of dispute, the consumer may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence or where the transaction took place, within the monetary limits announced each year by the Ministry of Trade. Applications can also be made through the Consumer Information System (TÜBİS) on e-Devlet.
Seller details
- Seller
- Yılmaz Kıraç
- Brand
- Casablanca Tarım
- Business activity
- Manufacture and trade of fertilisers and agrochemicals · NACE 46.85.05
- Trade registration
- Antalya Registry of Tradesmen and Craftsmen · Registry No. 297268
- Head office
- Bağlık Mah. Gödene Cad. No:181 Phodopolis Evleri/14, Kumluca / Antalya, Türkiye
- Branch
- Gökyazı Mah. Mustafa Masatlı Cad. No:15/A, Demre / Antalya, Türkiye
- Phone / WhatsApp
- +90 543 731 81 82
- Website
- casablancatarim.com
Last updated: 1 October 2026